Frequently Asked Questions (FAQs)

Our support staff is here to answer your questions about Glass Eye 2000. Before you send us a question, have a look for it on the list below. Click any question to read the answer.

• Purchasing

  • What are the differences between the different editions of Glass Eye 2000?
  • What computer do I need to run Glass Eye 2000?
  • Do you have a Mac or a Linux version of Glass Eye 2000?
  • What is the total cost, including tax and shipping? Can I see the cost in my currency?
  • If I buy Glass Eye 2000 now, can I later upgrade to a higher feature level? What will this cost?
  • How long will take for my order to arrive? Can I get a tracking number?
  • Do you have a distributor in my area? Can I be a distributor?

• Licensing

  • Can I install your software on multiple computers?
  • How do I transfer my license to another computer?

• Printing

  • How can I print my Glass Eye 2000 designs onto large-format paper? Can a commercial printer do this for me?

• Technical Difficulties

  • I am having problems downloading the trial version from your website. What can I do?
  • I upgraded to Windows 11 (or made a major system change) and now I'm getting a licensing error. What should I do?
  • I have installed Glass Eye 2000 on my new computer, but it's not working the same as it did on my old computer. How can I get it to work the way I'm used to?
  • How do I get the Enterprise Edition to run on Windows 10 and 11?
  • Are there any limitations when using Windows 8, 10 or 11?
  • I'm getting the message "There was a problem sending the command to the program" when I try to open a Glass Eye 2000 file. How can I solve this?

• Miscellaneous

  • Can Glass Eye 2000 convert my photo to a stained glass pattern?
  • How do I prepare a Glass Eye 2000 design for publication?
  • How do I send a Glass Eye 2000 design to Cricut Design Space?